Quality Policy

In order to ensure that the needs and requirements of users are met, Diagnostics360 will:

• Operate a quality management system to integrate organisation, procedures, processes and resources.
• Establish quality objectives and plans to achieve them and review these objectives periodically
• Ensure that all personnel are familiar with the Quality Policy, the Quality Manual, and related processes, to ensure user satisfaction.
• Commit to the health, safety and welfare of their entire staff, and visitors to the laboratories.
• Comply with the relevant environmental legislation.
• Be committed to meeting the requirements of the standards set by Medical Laboratories to ensure compliance to UKAS Standards (ISO15189:2022).
• Uphold professional values and commit to good professional practice and conduct.

The laboratory is committed to ensuring compliance with the requirements of the ISO 15189:2022 Standard. This includes a commitment to:

• Staff recruitment, training, development, and retention at all levels to provide a full and effective service to its users
• The proper procurement and maintenance of such equipment and other resources as are needed for the provision of the service

• The collection, transport, and handling of all specimens in such a way as to-ensure the correct and safe performance of laboratory examinations
• The use of examination procedures that will ensure the highest achievable quality of all tests performed, in conjunction with CE marked kits and validation of in-house assays
• Reporting results of examinations in ways which are timely, confidential, accurate and clinically useful
• The assessment of user satisfaction, in addition to internal audit and external quality assessment, in order to produce continual quality improvement

• Set quality objectives and plans in order to implement this quality statement.
• Ensure that all personnel are familiar with this quality statement to ensure user satisfaction.
• Commit to the health, safety and welfare of its entire staff. Visitors to the department will be treated with respect and due consideration will be given to their safety while on site.