Diagnostics 360

Sample Requirements

All test requests must be submitted to Diagnostics360 through the portal or using our request form  before the sample is sent to the laboratory.

SAMPLE PACKAGING

Category B samples must be packaged according to the following sample requirements guidance:

  1. Primary container
    • The sample must be placed into a correctly labelled, water-tight and leakproof specimen container. For information on the correct container to use, please consult laboratory staff.
    • This container must then go into a purpose-designed plastic specimen bag to separate multiple samples.
  2. Secondary packaging
    • The primary containers within their specimen bags must be placed in a clear, durable plastic bag.
    • The bag must contain sufficient absorbent material to absorb the contents of the primary container(s).
  3. Outer packaging
    • The secondary packaging must be placed in a compliant carrier. This must be maintained in good condition.
    • The outside of the carrier must be clearly labelled biological substance, Category B and display the diamond-shaped UN 3373 badge.
Diagnostics360 - Request form - Sample Requirements Sample Packaging and Acceptance Guidelines
Diagnostics360 - Request form - Sample Requirements Sample Packaging and Acceptance Guidelines

SAMPLE ACCEPTANCE

Any sample that arrives to the laboratory is checked against the following acceptance criteria before processing:

If the sample fails to meet any of these criteria it is rejected and the sample is not processed. In this event, we will contact you and request that the sample is taken again.

So that we can process your sample quickly, please ensure the sample is correctly labelled and packaged, and is stored and transported at the correct temperature, within the appropriate timeframe.

For further information on sample requirements please contact [email protected].

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    If you need help regarding a new or existing booking, or just want to know more about the services we offer, please get in touch by:

    Telephone

    Calling our office during opening hours, on +44 20 3833 0880

    Email

    Emailing us [email protected]

    Address

    Diagnostics 360
    Unit G26 The Lightbox,
    111 Power Rd, Chiswick,
    London W4 5PY

    Outside opening hours, the best way to contact us is by email.